SHIPPING POLICY

Last updated: September 2026

At Wovenhood, every order is prepared with care and shipped from Portugal.

SHIPPING DESTINATIONS

We currently ship orders to Portugal and selected international destinations.

Available shipping destinations and rates are calculated at checkout based on the delivery address, order size and selected shipping method.

If your country is not available at checkout, please contact us at [your email address].

PROCESSING TIME

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed during product launches, limited releases, campaigns or periods of high demand may require additional processing time. If this happens, we will communicate any relevant delay.

DELIVERY TIMES

Estimated delivery times depend on the destination and shipping method selected at checkout.

Delivery estimates are provided by the carrier and are not guaranteed. Wovenhood is not responsible for delays caused by the carrier, customs procedures, weather conditions, strikes or other circumstances outside our control.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Any applicable shipping promotions or free-shipping conditions will be clearly communicated at the time of purchase.

TRACKING

When your order has been shipped, you will receive a confirmation email containing tracking information, where available.

Please allow some time for the tracking information to become active after the parcel has been handed to the carrier.

CUSTOMS AND IMPORT FEES

For orders shipped outside the European Union, additional customs duties, taxes or import fees may apply.

These charges are the responsibility of the customer and are not included in the product or shipping price unless explicitly stated at checkout.

Wovenhood cannot be held responsible for delays caused by customs authorities.

DELIVERY ISSUES

Please make sure that your delivery address is correct before completing your order.

If your parcel arrives damaged, appears to be missing, or has not arrived within a reasonable period after the estimated delivery date, please contact us at [your email address] with your order number.

We will work with the relevant carrier to investigate the issue.

INCORRECT ADDRESS

If an order is returned to Wovenhood because an incorrect or incomplete delivery address was provided, the customer may be responsible for any additional shipping costs required to resend the order.

CONTACT

For any questions regarding shipping or your order, please contact us at:

help@wovenhood.com

Wovenhood
Guimarães, Portugal