CONSUMER DISPUTE RESOLUTION

Last updated: September 2026

In accordance with applicable Portuguese consumer protection legislation, consumers have access to Alternative Dispute Resolution (ADR/RAL) mechanisms for consumer disputes.

For disputes arising from the provision of services by Wovenhood, the competent Alternative Dispute Resolution entity applicable to the organiser’s geographical area is:

TRIAVE – Centro de Arbitragem de Conflitos de Consumo do Vale do Ave

Rua Capitão Alfredo Guimarães, 1
4800-019 Guimarães, Portugal

Phone: +351 253 422 410
Email: geral@triave.pt
Website: www.triave.pt

Consumers may use the applicable Alternative Dispute Resolution mechanisms in accordance with Portuguese law.

Consumers may also seek information about consumer dispute resolution entities through the official Portuguese consumer protection authorities.

Nothing in this information affects the consumer’s right to seek judicial remedies where applicable.

CONTACT

For questions or complaints concerning Wovenhood services, please contact:

INVISIBLE REFLECTIONS – UNIPESSOAL, LDA
NIF: 519 582 993
Travessa do Montinho, 201
Costa, 4810-464 Guimarães, Portugal

Email: geral@wovenhood.com
Phone: +351 919 310 437