Política de reembolso
CANCELLATION & REFUND POLICY
Last updated: September 2026
This Cancellation & Refund Policy applies to registrations for Wovenhood events organised by INVISIBLE REFLECTIONS – UNIPESSOAL, LDA.
By completing a registration, participants acknowledge and accept the conditions set out below, without prejudice to any mandatory rights granted to consumers under applicable law.
1. CANCELLATION BY THE PARTICIPANT
Participants may request cancellation of their registration up to 30 days before the scheduled event date.
Where a cancellation request is submitted within this period, the participant will be entitled to a refund corresponding to 75% of the registration fee paid.
The remaining 25% of the registration fee corresponds to the donation component associated with the registration and will not be refunded.
No refund will be issued for cancellation requests received less than 30 days before the event, except where otherwise required by applicable law.
2. RIGHT OF WITHDRAWAL
For distance contracts for the provision of services, consumers generally have a statutory right of withdrawal of 14 days from the date on which the contract is concluded, without having to provide a reason, subject to the exceptions provided by applicable law.
However, Portuguese law provides an exception for certain services related to leisure activities where the contract provides for a specific date or period of performance.
Wovenhood registrations concern participation in an endurance event scheduled for a specific date. Accordingly, the statutory right of withdrawal may not apply where the conditions of the applicable legal exception are met.
This provision does not affect any other mandatory consumer rights that may apply under Portuguese or European Union law.
3. HOW TO REQUEST A CANCELLATION
Cancellation requests must be submitted in writing by email to:
geral@wovenhood.com
The request must include:
• Participant’s full name
• Email address used during registration
• Registration/order number
• Event concerned
The date on which the cancellation request is received by Wovenhood will be used to determine whether the request falls within the applicable cancellation period.
4. REFUND PROCESSING
Where a refund is applicable, Wovenhood will process the refund using the original payment method, where technically possible.
The time required for the refunded amount to appear in the participant’s account may depend on the payment service provider and the participant’s bank.
Any mandatory consumer rights applicable under Portuguese or European Union law remain unaffected.
5. NON-ATTENDANCE
If a registered participant does not attend the event and has not cancelled their registration within the applicable cancellation period, no refund will be provided.
Failure to attend the event does not constitute a cancellation.
6. TRANSFER OF REGISTRATION
Registrations are personal and non-transferable.
A registration may not be transferred, sold, assigned or otherwise made available to another person.
The name associated with a registration must correspond to the participant attending the event.
7. EVENT CANCELLATION OR POSTPONEMENT BY WOVENHOOD
If Wovenhood cancels or postpones an event for reasons attributable to the organiser, participants will be informed as soon as reasonably possible.
Where an event is postponed to a new date, registered participants will be given the choice between:
a) transferring their registration to the new event date; or
b) receiving a refund of the applicable registration amount.
The applicable refund arrangements will be communicated to participants together with the notice of cancellation or postponement.
8. EVENTS AFFECTED BY UNFORESEEABLE CIRCUMSTANCES
Wovenhood may need to modify, postpone or cancel an event due to circumstances beyond its reasonable control, including severe weather conditions, public authority decisions, safety concerns, natural disasters, serious infrastructure failures or other force majeure events.
Where this occurs, Wovenhood will assess the circumstances and communicate the arrangements applicable to registered participants, taking into account the nature of the event, the circumstances involved and applicable law.
Where applicable, participants will be offered the options available under Section 7.
9. NO DOUBLE REFUND
A participant who has already received a refund following a cancellation of their registration will no longer have an active registration for the relevant event.
10. MANDATORY CONSUMER RIGHTS
Nothing in this Cancellation & Refund Policy excludes, restricts or limits any mandatory rights that consumers may have under applicable Portuguese or European Union law.
Where mandatory legal provisions provide a consumer with rights that differ from those described in this Policy, those legal provisions shall prevail.
11. CONTACT
For cancellation and refund requests, please contact:
INVISIBLE REFLECTIONS – UNIPESSOAL, LDA
NIF: 519 582 993
Travessa do Montinho, 201
Costa, 4810-464 Guimarães, Portugal
Email: geral@wovenhood.com
Phone: +351 919 310 437